Privacy policy
Last updated November 12, 2026
Crave CRM is a customer relationship management app made by Crave Consulting ("Crave", "we"). This policy explains what information Crave CRM collects, how we use it, and the choices you have. It covers cravecrm.com, app.cravecrm.com and demo.cravecrm.com.
Information we collect
- Account information: your name, work email address and the workspace you belong to.
- CRM data you or your team enter: leads, contacts, companies, deals, notes, tasks, activities and imported files.
- Usage information: basic logs such as sign-in times and errors, used to keep the service secure and working.
- Location (optional): if you choose "Use my location" in Field, your device location is used to plan that day's route. It is not tracked in the background.
Google user data
If you choose to connect your Google account in My Settings, Crave CRM asks for these permissions:
- Your name and email address (openid, email, profile), to show which account is connected.
- Send email on your behalf (gmail.send), so emails you write in Crave CRM are sent from your own Gmail address. Crave CRM does not read, search or download the emails in your inbox.
- Create and manage calendar events (calendar.events), so meetings you book in Crave CRM are added to your Google Calendar with a Google Meet link and invitations to the attendees you choose.
We store the access token Google gives us, encrypted, only to perform these actions when you ask for them. We keep a record of the emails you send and meetings you book from Crave CRM, in your CRM, so your team can see the activity on the lead or deal.
Crave CRM's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data for advertising, we do not sell it, we do not use it to train AI models, and no person at Crave reads it unless you ask us to for support, it is needed for security, or the law requires it.
You can disconnect Google at any time in My Settings, or at myaccount.google.com/permissions. When you disconnect, we delete the stored token.
Microsoft and Zoom
If you connect Microsoft 365 or Zoom, Crave CRM uses those connections in the same limited way: to send email you write, create the meetings you book and add them to your calendar. You can disconnect them at any time in My Settings.
How we use information
- To run Crave CRM for you and your team: save records, create follow-up tasks, send the emails and meeting invites you request, and show reports.
- To power AI features you use, such as cleaning up notes, answering questions about a record or looking up public company details. The text sent for these features is processed by our AI provider only to return the answer, and is not used to train their models.
- To keep the service secure, fix problems and provide support.
We do not sell personal information and do not use it for advertising.
Who we share it with
We share information only with service providers that help us run Crave CRM (for example hosting, database, email delivery, maps and AI processing), under agreements that limit their use of it to providing that service; with your own workspace members, according to the access your admin sets; or when required by law.
Where it is stored and how long we keep it
Data is stored with our hosting and database providers using encryption in transit and at rest. We keep workspace data while your workspace is active. If your company closes its account, we delete its data within 90 days unless the law requires us to keep it longer.
Your choices
You can view and edit your information in Crave CRM, disconnect Google, Microsoft or Zoom at any time, and ask us to export or delete your data by emailing us. Workspace admins control the data their team enters.
Demo site
demo.cravecrm.com uses fictional sample data that stays in your own browser. Nothing you enter there is sent to us.
Contact
Questions or requests: bryon@crave-consulting.com · 815.347.1243
Crave Consulting